Return Policy

  • If you are unsatisfied with your purchase for something wrong with the product, or you received a different of what you ordered, please contact the customer service team at care@goldenscent.com or call us at:

    KSA: 920022386
    Kuwait: +966133339238
    UAE: +97148757600

    to initiate and schedule the return process.

    Once we’ve heard from you, we will then inform Aramex to collect your order from you.

    We won’t keep you waiting! We will directly issue you a refund coupon which is redeemable on our website for the price of the item that you returned. You can use that coupon to order any other item you would like!

    You will receive a label attachment from Care@goldenscent.com with a return airway bill (AWB) number. After that drop all exchange items to the nearest Aramex office with the return airway bill (AWB) number. Following that, please notify us by sending an email and a voucher will immediately be issued for your use.

    Please Make sure the products are still in its original package.

  • We provide our customers with a 24 hour notice period of returns. Please note that the items must be in the original packaging and must be unused.

  • We do offer refunds in the form of coupons. This means that if you place an order and you are not satisfied by the product received, we give you the possibility to return it for free: we would pay the return shipping fees and would issue you a refund coupon for the value of the item that you are returning.

    This will give you the opportunity to choose another item! For example, if you paid SAR/AED 100 or 8 KWD for an item, we’ll give you a coupon for SAR/AED 100 or 8 KWD directly after you’ve returned the item to us.

    Please note that the AED/SAR 30 or 2 KWD shipping fee for orders below SAR/AED 300 or 24 KWD are not refundable.

  • The sooner you inform us that you want to initiate a return process the better! Our Aramex team will arrive within 2 working days to your doorstep to pick-up the item. A refund coupon will directly be sent to you via email afterwards.

  • If you used a voucher (for example a SAR/AED 30 or KWD 2 voucher) to purchase something from our website, then we just add it to your return coupon.

    For example, if you ordered a fragrance for SAR/AED 100 or KWD 8 and you used a SAR/AED 30 or KWD 2 voucher, this means that you paid SAR/AED 70 or KWD 7. But if you returned the item for a valid reason, then we still provide you with a SAR/AED 100 or KWD 8 coupon so that you won’t lose the benefit of having used a voucher!

  • At GOLDEN SCENT, the most important for us is that you feel comfortable buying the items you really want. If you want to cancel an order, the rule is that the sooner you inform us the better!

    Cancellations depend on whether your order has been shipped or not. Usually, this happens within one business day. Hence, we give you the possibility to cancel your order at a very early stage. If this is the case, please contact GOLDEN SCENT at:

    KSA: 920022386
    Kuwait: +966133339238
    UAE: +97148757600

    or send an email to care@goldenscent.com and we will take care of everything!

    However, if your order has been shipped we would not be able to cancel it. Please note that in our efforts to deliver best customer service, we aim to ship your order as soon as possible. Hence, in case you change your mind, we would advise you to contact us at care@goldenscent.com directly.

    If you cancelled your order after its shipped, or do not respond on Aramex courier for delivery, this will lead to block your account to pay using cash on delivery payment method.