International shipments will take from 7 to 10 working days
Delivery fees are free for orders with an amount above 250$. Otherwise, 10$ will be added as an additional surcharge.
Golden Scent will bear customs duties and taxes applied at the destination to ensure the best shipping experience.
Once your order has been shipped, we will provide you with a tracking number on your email address.
If your order took more than 10 days to be delivered, please contact the customer support team at firstname.lastname@example.org
We now offer international delivery! You can see the list of countries we deliver to below:
United States of America
Trinidad and Tobago
Bosnia and Herzegovina
Cote d Ivoire
At GOLDEN SCENT, our preferred method of payment is via a secure credit card transaction. Rest assured, your card number will be protected using industry-leading encryption standards. We guarantee a safe shopping experience on our website. We currently accept Visa & MasterCard. Orders completed with credit cards will not be charged any additional fees.
At GOLDEN SCENT, the most important for us is that you feel comfortable buying the items you really want. If you want to cancel an order, the rule is that the sooner you inform us the better!
Cancellations depend on whether your order has been shipped or not. Usually, this happens within one business day. Hence, we give you the possibility to cancel your order at a very early stage. If this is the case, please contact GOLDEN SCENT at email@example.com
However if your order has been shipped, we will not be able to cancel it. Please note that in our efforts to deliver the best customer service, we aim to ship your order as soon as possible.
If you are unsatisfied with your purchase due to a problem or a defect with the item purchased, or you have received an item different from what you have ordered, kindly contact the customer service team via Email at firstname.lastname@example.org, or send us on WhatsApp at: +133339238 to initiate and schedule the return process.
Once we have heard from you, we will then inform the courier company to collect your order from you. We will not keep you waiting! We will directly issue you a refund coupon for the price of the item that you returned. The coupon can be redeemed on our website. You can use the coupon to order any other item you would like! Or we can refund the amount to the card used for payment based on your selection while returning the items.
The return and exchange process will take 10 to 15 working days.
Kindly make sure the product is unused and in good condition, the labels are not removed, and the original packaging is intact and undamaged. Taking into account the need to ship the item inside GOLDEN SCENT box.
We understand that customers must open items before deciding whether to keep them or not. If the product has not been used, you will receive a full refund upon return. If not, a partial refund will be given.
The shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless the error was made from GOLDEN SCENT.
A bank refund can take from 10 to 14 working days.
Otherwise, we can issue a voucher with the same amount to be used in your future order with GOLDEN SCENT.