For KSA customers they will receive their orders within 1-3 working days of placing them.
UAE, Kuwait & Oman shipments will take 5-7 working days.
If you are unsatisfied with your purchase for something wrong with the product, or you received a different of what you ordered, please contact the customer service team at care@goldenscent.com or call us at:
KSA: 920022386
Kuwait: +966133339238
UAE: +97148757600
to initiate and schedule the return process.
Once we’ve heard from you, we will then inform Aramex to collect your order from you.
We won’t keep you waiting! We will directly issue you a refund coupon which is redeemable on our website for the price of the item that you returned. You can use that coupon to order any other item you would like!
You will receive a label attachment from Care@goldenscent.com with a return airway bill (AWB) number. After that drop all exchange items to the nearest Aramex office with the return airway bill (AWB) number. Following that, please notify us by sending an email and a voucher will immediately be issued for your use.
Please Make sure the products are still in its original package.
We only sell 100% authentic products at GOLDEN SCENT. We stand behind the authenticity of every product we sell. All of our products are sourced from authorized distributors and are of premier quality.
At Golden Scent we use industry-leading encryption standards! This encrypts the data you provide to us, ensures it is safe and not accessible to any third party.
From your side, the most important aspect is to protect your password. Your data is only used to process orders and to serve you better.
Your information will not be under any circumstances disclosed to any third party. For more information, please check Terms & Conditions.
With Golden Scent you can earn 5% cash back on every delivered order made through Golden Scent App or website. This privilege is for registered and logged in customers on Golden Scent.
This benefit is only available in KSA & UAE.
‘The Fragrance Club’ is a subscription that will give you the opportunity to explore more than 1000 brands from Golden Scent fragrances that will help you find your favorite scents and try new fragrances through a box containing 2 full-size perfumes and 3 samples that you will receive monthly depending on the duration of your subscription.
